kvndm's profile

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9 Messages

Tuesday, August 25th, 2026 1:01 PM

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Pending TV service change needs review before order completes

I recently placed an order to change my Internet and TV services. The Internet portion appears to have completed successfully, but the TV portion still appears to be pending and my account is still showing the old TV monthly charges.

More importantly, I believe the pending order may have inadvertently reduced my TV equipment from three boxes to two. I currently have three TV boxes and need to retain all three.


Could an Xfinity representative please review the pending order with me and verify the TV package, monthly charges, and equipment before it completes?

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Official Employee

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3.6K Messages

5 hours ago

@kvndm

Thanks for reaching out. I’ll be happy to help correct the TV boxes, add them back if needed, and set the proper billing expectations for any account changes. I’ve already sent you a direct message and look forward to hearing from you.

 

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