user_o5pxb6, thank you for reaching out. I hope you are doing well. I understand you are running into some trouble with NBC content. I know it can be a headache to have issues with your favorite network, but we'll do all we can to help. You mention the commercials are fine, but the broadcast itself is having trouble. Can you tell me more about how the picture comes in? Is it pixelated, blurry, or coming in delayed?
Thanks for clarifying! Also, just to confirm, this is only occurring on Peacock, correct?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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117.3K Messages
3 days ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance.
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XfinityVianney
Official Employee
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2.6K Messages
2 days ago
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user_o5pxb6
Visitor
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3 Messages
8 hours ago
The audio is in sync. The video frame rate is off. Hard to watch. If this is the answer to the Xfinity/Scripps fiasco, this is not acceptable
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user_o5pxb6
Visitor
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3 Messages
8 hours ago
Correct. Paramount plus, Hulu, Disney all good
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