user_o5pxb6, thank you for reaching out. I hope you are doing well. I understand you are running into some trouble with NBC content. I know it can be a headache to have issues with your favorite network, but we'll do all we can to help. You mention the commercials are fine, but the broadcast itself is having trouble. Can you tell me more about how the picture comes in? Is it pixelated, blurry, or coming in delayed?
Thanks for clarifying! Also, just to confirm, this is only occurring on Peacock, correct?
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Thanks for sharing those details. Have you noticed if this is happening across multiple devices? Also, for issues specific to the Peacock app, such as frame rate concerns, have you had a chance to visit the Peacock Help page yet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same here. Lately it’s been trying to watch Traitors UK. It starts and is skipping frames with jumbled closed captions. If I quit peacock after about a minute and reload then it’s fine.
Thanks for your comment, user_drwxpg. Is this happening on multiple devices or just one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_o5pxb6 Got it, and thanks for isolating it to the main box. That means it or the cables are having an issue. Are the cables in good shape, and connected well to the box and the wall outlet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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118.2K Messages
2 months ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance.
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XfinityVianney
Official Employee
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2.6K Messages
2 months ago
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user_o5pxb6
Visitor
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5 Messages
2 months ago
The audio is in sync. The video frame rate is off. Hard to watch. If this is the answer to the Xfinity/Scripps fiasco, this is not acceptable
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user_o5pxb6
Visitor
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5 Messages
2 months ago
Correct. Paramount plus, Hulu, Disney all good
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user_drwxpg
Visitor
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1 Message
1 month ago
Same here. Lately it’s been trying to watch Traitors UK. It starts and is skipping frames with jumbled closed captions. If I quit peacock after about a minute and reload then it’s fine.
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