Lauriebaby24's profile

New Poster

 • 

1 Message

Sun, Feb 14, 2021 5:00 AM

Peacock

I have been having this issue ever since I started watching Peacock and it's getting really annoying. When im watching anything on Peacock dialogue cuts out or the worst is it freezes and then the whole box reboots when im in the middle of a movie or show! Why does this keep happening?

Responses

ComcastRob

Official Employee

 • 

227 Messages

2 m ago

@Lauriebaby24

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here