Contributor
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59 Messages
Peacock streaming problem with resolution
My system has been working properly since I subscribed to Xfinity about 4 years ago. I’m using their XG1v4 DVR. No changes have been made since then.
However when watching a Peacock program two days ago the screen when black but still had audio. A message on the screen said “Mode Not Supported, Resolution not supported…”
Pressing any button on the Xfinity remote did nothing. I unplugged the DVR from power, waited awhile & plugged back in. It rebooted & worked again.
Did some searching & it appears the screen message is generated from the Samsung TV when it receives an incorrect signal. However everyone that had a problem had it from the start, IOW when first connecting a device to the TV something was not configured properly.
I never have a problem watching live TV or doing other on demand streaming, and that includes today.
I’m presuming Xfinity is somehow corrupting Peacock & perhaps other streaming sources. Anyone else have this problem?
user_793642
Contributor
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59 Messages
4 months ago
The problem is beyond Peacock. I was looking at Scheduled Recordings & the screen went black & displayed the message.
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user_arx6gp
Visitor
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1 Message
4 months ago
I have also been having issues streaming on Peacock and On Demand as well on the tv. I don’t have any issues with WiFi or at streaming on other devices.
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XfinityMartyR
Official Employee
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2.8K Messages
4 months ago
4
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