Tapp1300's profile

New Poster

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1 Message

Tue, Oct 6, 2020 5:00 PM

Peacock Premium

I have X1. When I go to Peacock Premium, it says I need to upgrade equipment. Why do I need to upgrade if I already have X1?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

There is equipment that is outdated and not compatible. What do you have? Probably either the very first dvr or a RNG150
ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @Tapp1300

 

Thanks for posting to the Xfinity Forums. @CCAndrew is correct. I'd be happy to review your account and see if your equipment is compatible or not. If you do need updated equipment, we can get it shipped so you can begin to enjoy your Peacock shows and movies. Send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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