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Tapp1300
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Tuesday, October 6th, 2020 5:00 PM

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Peacock Premium

I have X1. When I go to Peacock Premium, it says I need to upgrade equipment. Why do I need to upgrade if I already have X1?

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5 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

There is equipment that is outdated and not compatible. What do you have? Probably either the very first dvr or a RNG150

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CCChe

Official Employee

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6.9K Messages

5 years ago

Hi @Tapp1300! 

 

Thanks for posting to the Xfinity Forums. @CCAndrew is correct. I'd be happy to review your account and see if your equipment is compatible or not. If you do need updated equipment, we can get it shipped so you can begin to enjoy your Peacock shows and movies. Send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.

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