New Poster
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1 Message
Peacock Premium
I have X1. When I go to Peacock Premium, it says I need to upgrade equipment. Why do I need to upgrade if I already have X1?
New Poster
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1 Message
I have X1. When I go to Peacock Premium, it says I need to upgrade equipment. Why do I need to upgrade if I already have X1?
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CCAndrew
Diamond Problem Solver
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25.9K Messages
7 m ago
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ComcastChe
Official Employee
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6.1K Messages
7 m ago
Hi @Tapp1300!
Thanks for posting to the Xfinity Forums. @CCAndrew is correct. I'd be happy to review your account and see if your equipment is compatible or not. If you do need updated equipment, we can get it shipped so you can begin to enjoy your Peacock shows and movies. Send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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