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Sunday, April 13th, 2025 7:42 PM

Peacock premium offer cannot be activated, keep getting "something went wrong" from this domain: https://bpe.fortumo.eu/

I am a Gigabit Pro customer, experiencing the issue where I am unable to activate my included Peacock Premium plan.  I follow the directions here: xfinity.com/activate-peacock, but after clicking Activate Peacock and signing in, I eventually get directed to a site with the URL https://bp.fortumo.eu/error/ which displays this message:

Something went wrong


Sorry, there was an error.

Please, try again later.

 

This happens every time I try, regardless of if on my home Wifi, ethernet, or a mobile connection, and regardless of browser.  How do I get my Peacock Premium plan activated?

Official Employee

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45 Messages

11 days ago

Hello @user_iqn8og thanks for reaching out to our Xfinity Community Forums. I hope you are having a wonderful day other than the issues you've experienced trying to activate your peacock subscription. Can you try these steps for me let me know if this works for you

1. Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.

2. You should reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.

3. Click Activate next to Peacock Premium.

4. Enter the email address you’d like to use for your Peacock account. Then, click Continue.

5.Create your Peacock password and provide other account details. Then, click Activate.

If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.

 

1 Message

I also have this problem and follow these directions and get the exact same thing. a spinning wheel on bpe.fortumo.eu and then it goes to an error page

2 Messages

@XfinityQuemekia​ Thanks!  I followed the instructions you provided, but unfortunately the result is exactly the same - spinning wheel on bpe.forumo.edu, and then I eventually get directed to the "Something went wrong" page, just like before:

Official Employee

 • 

1.3K Messages

 

user_m9y9wa Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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