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Peacock Premium included in Xfinity package, but no access to Peacock Premium
My Xfinity package (Gigabit Extra Plan & Ultimate TV Plan) includes Peacock Premium; however, when I log into Peacock, it prompts me to subscribe to a plan.
When I log into my Xfinity account and go to manage my channels, it shows Peacock Premium listed as my current plan.
XfinityKrista
Official Employee
•
1.4K Messages
7 hours ago
Hello @user_2uhh38, thank you for taking the time to reach out on social media. I understand your concern with the Peacock plan, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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