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Wednesday, November 6th, 2024 7:59 PM

Peacock Premium included in Xfinity package, but no access to Peacock Premium

My Xfinity package (Gigabit Extra Plan & Ultimate TV Plan) includes Peacock Premium; however, when I log into Peacock, it prompts me to subscribe to a plan.

When I log into my Xfinity account and go to manage my channels, it shows Peacock Premium listed as my current plan. 

Official Employee

 • 

1.4K Messages

7 hours ago

Hello @user_2uhh38, thank you for taking the time to reach out on social media.  I understand your concern with the Peacock plan, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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