Peacock Premium included in Xfinity package, but no access to Peacock Premium

Hello @user_2uhh38, thank you for taking the time to reach out on social media.  I understand your concern with the Peacock plan, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

You can activate here by following the instructions. 

https://www.xfinity.com/support/articles/peacock-premium-offers

I signed up for the xfinity stream service where I'm supposed to get Netflix Apple tv and Peacock for $14.99 per month.  I have never been able to activate Peacock.  I have contacted support at least 4 times about this and inevitably end up getting disconnected after spending an hour or more on the phone (and have never received a call back)  I was told at by one associate that the problem had to do with the fact that my cable is through a bulk account.  It has now been several months, and I have never been able to activate Peacock despite going through all of the steps that I have been told to go through.  When I use the provided link to activate I have told that I already have an account. However, when I try to watch anything on Peacock, I am told that I have to subscribe.  At one point, years ago, I think I remember setting up a "trial" account to see what programs were offered but I have NEVER had a subscription.  I contacted Peacock directly about this and was told that it was on the xfinity side.  Please help. It angers me that I have to RENT movies that I should have access to for free from Peacock!  I see that many, many, customers have had similar problems going back years. Wondering if a class action might be appropriate at some point.

I had this issue with getting Paramount Plus thru Xfinity.  After many conversations chats, and a store visit to fix it I gave up on Xfinity, cancelled the Paramount Plus thru Xfinity and went direct to Paramount Plus for a subscription.  All works well now and no dreaded interactions with Xfinity Customer Care. Any additional cost is well worth it to not have to deal with Xfinity.  How much is a discount worth if the service does not work when you would like to have it?

If you have Peacock Premium included you can activate it by following this article. Worked for me.

https://www.xfinity.com/support/articles/peacock-premium-offers