Peacock Premium included in Xfinity package, but no access to Peacock Premium

Hi - I reached out to Peacock directly about this and they provided me with a fix; the issue is now resolved. 

Thank you.

Please share for the benefit of the rest of us...

I am very glad to hear the issue has been resolved @user_2uhh38. If you ever have any other question or concern feel free to reach out to us here.

Hello @rjc1247, thank you for taking the time to reach out on social media.  I understand your concern with Peacock Premium, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I actually was not having any problem with Peacock Premium; I was just encouraging the poster to share his info in order to help others who may be having issues.  Sorry for the confusion.

Thanks for the link...

:) We appreciate you helping out! We're committed to delivering the amazing entertainment and services you rely on today, and the new experiences you'll love down the road.

If you need anything in the future, please feel free to contact us. One of the things I love most about this platform is that we are able to help customers at their convenience and can pick up right where you left off.

We know you have choices, and we thank you for choosing Xfinity. I hope you have a great day.