Peacock Premium in account and on computer but not via Xfinity DVR/TV

Our account is X1 Preferred Pro and says it includes Peacock Premium. I've activated and everything and it certainly works via the web connection on a computer, but on the TV via the Xfinity DVR box it just lands on the Peacock App and it is obviously not Premium. It gives options to subscribe. No "accept offer," and when Mr. Monk's Last Case shows up to select, it isn't accessible unless the subscription steps are taken.

So somehow the DVR/TV doesn't know I accepted the offer. (Our invoice does say "Peacock Premium Included $0.00" as an Add On that lasts until July 28, 2025.)

I tried the IT standard trick of turning it off and then on again (unplugged the DVR from power, then plugged back in), but Peacock Premium just isn't there when viewing via the DVR/TV and into the Peacock App.

Anybody have a clue?

thx