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fiero44
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26 Messages

Saturday, October 4th, 2025

Peacock Closed Caption

Greetings. I am trying to find out how to turn on/off closed caption in Peacock. It is currently off. After I start a show I press the OK button on the remote and select audio/subtitles which then shows Off highlighted in a yellow box. No matter which button I then push I cannot get it to change. I have X1 wifi box and XR15 voice remote. If any one could provide a step by step instruction on how to change it I  would very much appreciate it. Thanks for your assistance ..

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1 day ago

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XfinityJohnG

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1 day ago

Thank you very much for reaching out to us here. That audio/subtitles selection is the correct option to choose to turn those on or off. It can take up to 30 seconds for any change there to show onscreen. You can also reach out to the Peacock team at the https://www.peacocktv.com/help/ site for assistance with that issue. 

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fiero44

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@XfinityJohnG​ Thank you for your response. For whatever reason we accessed Peacock yesterday and it was working again. When we had the problem , under the subtitle section it would have a yellow box with "off" designated and no matter which button we pushed it would not change to "on" ...   If we have another problem again we will contact Peacock support as you noted ..   Thanks again

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XfinityJohnG

Official Employee

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2.2K Messages

Totally my pleasure. I am glad to hear that was working yesterday for you. If you have any other issues with your account or service we are happy to assist you from here. 

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