U

Visitor

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3 Messages

Wed, Jul 28, 2021 9:54 PM

Peacock app not working

Peacock app has not worked for several weeks, I have never been able to use the Peacock app on xfinity. When I open the Peacock app the screen goes to a screen that says Peacock and the colored dots and the Olympic rings and the 3 white dots at the bottom that flash.....then the screen goes black.

I have been in contact with Peacock help by chat,email, and phone many times over the past several weeks. Peacock states that the problem is with my x1 box. I have been in contact with xfinity many times over the past several weeks. I have unplugged, reset the x1 box many times. I have cleared cache and local storage data many times. I have unplugged and reset my tv and modem several times.Nothing helps. Today I was told by Peacock help that needed a new x1 box. I called & texted xfinity today. Again, unplugged x1, cleared cache and local data again and told to wait an hour and Peacock app would work....it still is not working.  Then I was told that Peacock has been down Nation wide for the last week. I told the person this has been going on for several weeks....she changed her story to say Peacock has been down for a couple of weeks. Does anyone at xfinity know what they are doing? Can anyone help?

Responses

ki1o

Contributor

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57 Messages

2 m ago

What box do you currently have? Their has been issues with the XG2v2-P boxes, it has been fixed for some people. Peacock has not been down nationwide for a couple of weeks. I have been watching Peacock fine on my XG1v4. The issue is either, You're box is outdated and you need a new one, or you're box is fine and this is a Comcast issue.

You don't happen to have an XG1v1 or XG2v2-S? Those boxes are outdated and you need to exchange them for a new one.

Visitor

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3 Messages

2 m ago

I have an XG2V2-S box.

ki1o

Contributor

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57 Messages

2 m ago

You have an outdated box. Two companies make the XG2V2, Pace and Samsung. The Samsung version of the box, XG2v2-S is no longer supported by Comcast and also it doesn't support a lot of apps. The Pace version of the box XG2v2-P is still supported by Comcast. 

You need to swap your box out. 

Visitor

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3 Messages

2 m ago

Thanks, swapped out the box this morning.  Works now.

ki1o

Contributor

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57 Messages

2 m ago

Which box did they give you?

It's amazing that all the people you spoke with at Comcast did not know that the box was outdated and you needed a new one. You should be credited for your trouble this past month for dealing with the incompetent tech support. I'll PM you a number that will help you out with that.

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