Contributor
•
37 Messages
Peacock app is unusable - slow, slow and slower
Accessing Peacock (and Paramount+) app from my set top box is nearly impossible. It's very, very slow to load and impossible to navigate.
I just recieved an updated and latest box and modem. Have 1.2 gb internet, web speeds are great. But loading any app thru Xfinity is slow. Guide showed a bit of improvement with new box but it's slow as well
Netflix, Disney+, etc thu SmartTV hub is great.
Help!
XfinityVianney
Official Employee
•
2.3K Messages
4 years ago
Hello, @rdj64! Thank you for your post. I see you are mainly having issues with both Peacock and Paramount+, and you've already swapped your equipment. I'm glad to hear other apps like Netflix and Disney work great; however, it would be great if all the apps worked as expected. You described Peacock as being very slow. Are you having the exact same issues with Paramount+, or did Paramount+ provide more functionality? If you watch Peacock on other devices, do you have the same problem there as well?
8
0
janice805
Contributor
•
17 Messages
4 years ago
Maybe I can shed some light on the problem. PEACOCK was unacceptably SLOW to open and navigate on my X1 box. When a tech was here I told him about it. He changed the resolution in the Settings on the box to a LOWER resolution and that cured the problem. But, I'm NOT with my high quality TV going to watch a lower resolution. Xfinity needs to FIX the problem (along with other problems).
1
0
mikel1056
New Poster
•
2 Messages
4 years ago
It’s the worst. I got a message to upgrade my equipment last time I went to use peacock. I got the new stuff and it was even worse than before. It’s the worst of the bunch.
And no nbc, it’s not my internet speed.
1
0