Peacock app is unusable - slow, slow and slower

@ComcastVianney 

every app I access thru my Xfinity set top box is slow, and hard to navigate. Peacock and Paramount+ are the only two I've logged into on xfinity. 

the apps (Netflix, Disney+, etc) that work correctly are accessed through my Samsung TV and the SmartTV hub. Apps on my phone and iPad work fine.

Again....it's when I access apps through the box. Using "Xfinity" button on my Xfinity remote, scrolling to "Apps". They are very slow to load, making it impossible to navigate. the channel guide is slow as well.

Pace XG1v1

If I can access Peacock at all, wouldn't that mean it's connected to the internet? I've never been prompted to connected to the internet when accessing Peackcok. the box is connected to the co-axial cable from the wall outlet. 

my TV  is connected by ethernet to my home network

Thank you for looking at the style of box you have, @rdj64, and for your help in fixing the issue. We are starting to phase out the XG1v1 cable boxes as they will be incompatible with the Internet Subscription Video On Demand services coming up. We should get your box updated to a newer version. I have our XG1v4  at my house and it works great. The guide and apps work quickly. I have actually started streaming apps more often since getting this model. 

Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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 • Press Enter to send your message

Maybe I have the v4 box. I just got a new one 2 weeks ago.

How do I check?

Model # is PX013ANM