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rdj64
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Contributor

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37 Messages

Saturday, May 15th, 2021 12:22 AM

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Peacock app is unusable - slow, slow and slower

Accessing Peacock (and Paramount+) app from my set top box is nearly impossible. It's very, very slow to load and impossible to navigate.

I just recieved an updated and latest box and modem. Have 1.2 gb internet, web speeds are great. But loading any app thru Xfinity is slow. Guide showed a bit of improvement with new box but it's slow as well

Netflix, Disney+, etc thu SmartTV hub is great.

Help!

Question

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Updated 

4 years ago

4.8K

3

XfinityVianney

Official Employee

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2.1K Messages

4 years ago

Hello, @rdj64! Thank you for your post. I see you are mainly having issues with both Peacock and Paramount+, and you've already swapped your equipment. I'm glad to hear other apps like Netflix and Disney work great; however, it would be great if all the apps worked as expected. You described Peacock as being very slow. Are you having the exact same issues with Paramount+, or did Paramount+ provide more functionality? If you watch Peacock on other devices, do you have the same problem there as well?

8

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rdj64

Contributor

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37 Messages

@ComcastVianney 

every app I access thru my Xfinity set top box is slow, and hard to navigate. Peacock and Paramount+ are the only two I've logged into on xfinity. 

the apps (Netflix, Disney+, etc) that work correctly are accessed through my Samsung TV and the SmartTV hub. Apps on my phone and iPad work fine.

Again....it's when I access apps through the box. Using "Xfinity" button on my Xfinity remote, scrolling to "Apps". They are very slow to load, making it impossible to navigate. the channel guide is slow as well.

4 years ago

0

CCGina

Official Employee

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800 Messages

That's gotta be frustrating @rdj64! Do you happen to know the model of the new box that you have now (this link might help: https://comca.st/3ol2gCV )? How far is the new box from the modem/gateway and does the cable box show that it's connected to your home network? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

rdj64

Contributor

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37 Messages

Pace XG1v1

If I can access Peacock at all, wouldn't that mean it's connected to the internet? I've never been prompted to connected to the internet when accessing Peackcok. the box is connected to the co-axial cable from the wall outlet. 

my TV  is connected by ethernet to my home network

(edited)

4 years ago

0

XfinityRay

Official Employee

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2.7K Messages

Thank you for looking at the style of box you have, @rdj64, and for your help in fixing the issue. We are starting to phase out the XG1v1 cable boxes as they will be incompatible with the Internet Subscription Video On Demand services coming up. We should get your box updated to a newer version. I have our XG1v4  at my house and it works great. The guide and apps work quickly. I have actually started streaming apps more often since getting this model. 

 

Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

rdj64

Contributor

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37 Messages

Maybe I have the v4 box. I just got a new one 2 weeks ago.

How do I check?

Model # is PX013ANM

4 years ago

0

janice805

Contributor

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17 Messages

4 years ago

Maybe I can shed some light on the problem.  PEACOCK was unacceptably SLOW to open and navigate on my X1 box.  When a tech was here I told him about it.  He changed the resolution in the Settings on the box to a LOWER resolution and that cured the problem.  But, I'm NOT with my high quality TV going to watch a lower resolution.  Xfinity needs to FIX the problem (along with other problems).

1

0

Rustyben

Expert

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24.6K Messages

@janice805 the startup of internet apps often take longer as the app must gather the data to present (the user interface, the tiles for data, test your connection to determine optimum video bitrate for the connection and buffering of video before it begins. reducing the set top box resolution just limits the testing at higher resolution so it loads faster. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

mikel1056

New Poster

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2 Messages

4 years ago

It’s the worst. I got a message to upgrade my equipment last time I went to use peacock. I got the new stuff and it was even worse than before. It’s the worst of the bunch. 
And no nbc, it’s not my internet speed. 

1

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Rustyben

Expert

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24.6K Messages

@mikel1056 please post a new thread for your issue. be sure to give the equipment model numbers (set top boxes). 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

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