Peacock App Doesn’t Load

Apparently I need to post publicly in order to send a PM to any of the Comcast employees, so here I am. Set up my Flex today and Peacock won't load. Thanks!

Hey @ComcastChe ,

Having the same issue on my side and can't seem to DM you. Let me know the best way to chat!

Yah, same problem.  Just got the flex box and it will not load peacock.  

Tried to message the comcast guy but there is no way to do it.

You have to reply once to be able to see the message link for the comcast guy.  You click on his name never having posted, you can't message him.

Hi @gcsam, @kerithrun, and @Andy11B! Thank you for informing us of the problem you're having with Peacock. This isn't the experience we want for our customers. I'd be more than happy to help troubleshoot. To send a private message, you must first make a public post, sharing the details of your experience. Since you have now done so, your ability to send a private message should now be enabled.  Please send me a private message with your full name to receive assistance, as listed on the billing statement. Just click on my name ComcastChe, then click Send a message.  Chat with you soon! 

For others who visit this post after this response, you must first create a public post with details of your personal experience - before the private message is enabled on your end. After you post your message and are advised to do so, then be able to send a private message to an official employee. I hope this helps.  

Thanks - fixed now.  Can use peacock.  However, the app download gives an error if you want to go find a new app to install.  It says "On Demand" isn't available right now.

Same here just shows app homescreen, Why wont comcast just post the solution in the post?

Also having this issue. I just set up the flex box and Peacock just sits and doesn't do anything.

This is the only reason I got the box. Going back to Roku if there isn't a solution.

Same problem!

People are having trouble contacting you about Peacock not loading including myself along with Amazon Music app.  Just have someone send out an email to all customers when a solution is found.