Holloway1's profile

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1 Message

Saturday, September 5th, 2020 10:00 AM

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Peacock App Doesn’t Load

The app just sits and loads the main screen for a long time and if that actually works, the actual show never loads. It will sit and show the circle and then just stop and go back to the main screen. I’ve checked my internet speed and it’s fine. I have also restarted the cable box several times.
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New Poster

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3 Messages

6 years ago

Michael, I don't see an option to PM yoiu. I am having the same issue as everyone else. Peacock logo appears, three dots blink, then I'm stuck on the logo. Other apps on Flex are fine. What gives?

New Poster

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2 Messages

6 years ago

No option to PM MichaelComcast. Same problem as many others reported...

Peacock won't load.

Regular Visitor

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2 Messages

6 years ago

Got a Flex box; it won’t load the Peacock Premium App. Is there a process to follow to activate it?

Thanks!

New Poster

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3 Messages

6 years ago

If you can't help us get Peacock to load, can you at least tell us how we can activate Peacock outside of Flex so we can watch on our laptops, phones, and tablets?

New Poster

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1 Message

6 years ago

@ComcastMichael - I'm having the same issue.  Not seeing how to send you a message.  Nothing is showing up on the right as you mentioned.

New Poster

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3 Messages

6 years ago

For my part the connection is now working with no action taken. Peacock (finally) loaded quickly and I was able to activate my account (and watch on my laptop).

Regular Visitor

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2 Messages

6 years ago

I wrote an email to Xfinity CEO this morning, telling him how bad Xfinity looks with customers not being able to use Flex. I can load the app Peacock Premium now.

New Poster

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2 Messages

6 years ago

can't find where to send you a message.  just activated my Peacock, go to load a show (SNL) and it gets stuck at the loading screen and does nothing.

New Poster

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2 Messages

6 years ago

Through no effort on my own, Peacock now works on my new Flex. Someone, somewhere, did something. It's a mystery but it works!

New Poster

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2 Messages

6 years ago

restarted device again, and this time it worked.  all set.

New Poster

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1 Message

6 years ago

Ridiculous. Got the free Flex device because we have Xfinity. What a joke. Peacock won't load. I thought at first that Peacock was the one thing Flex offered that wasn't on Roku.Then after reading a comment here, I tried voice command on Roku and sure enough, Roku has Peacock. Every other process or app on Flex loads slower than Roku. Keep in mind that our internet is from Xfinity, which provided us with the Flex device; and the Roku connects wirelessly, seamlessly, to the internet through that Xfinity wireles, faster and with better user interface. Yes, the Roku box costs $100 or so, but it's a one-time payment and is much, much, better user interface and speed than this ridiculous Flex box.

Official Employee

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6.9K Messages

6 years ago

Hi @jruesch38, and others who may still be experiencing issues with the Peacock App. We'd be happy to help troubleshoot so you can enjoy the awesome shows and movies available. To get started, send me a private message by clicking on my name, "ComcastChe," and then click send a message.

 

Please include your first and last name the numbers associated with your address, so we can get started. 

New Poster

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1 Message

6 years ago

Hi I am having the same problem and don’t see how to send you a message

Expert

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24.6K Messages

6 years ago


@Laurie858 wrote:
Hi I am having the same problem and don’t see how to send you a message

be sure you are still logged into the forum (upper right of the web page). click on his username in the post. upper right will have a link to send a private message.

New Poster

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1 Message

6 years ago

Comcast Michael, 

 

I am sorry to be reaching out here, but I don't see a link by which to send you a private message (I did click on your name). However, I could really use your help getting the Flex box to load Peacock Premium. Thanks in advance!

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