Peacock App Doesn’t Load

Same

I have had intermittent problems. One time it didn't load at all on Friday. Yesterday, it did work, but was a little slow trying to start my show.

Peacock won't load at all on my main X1 box, but it opens fine on the 2 extra TV boxes, so I am really baffled. I've done all the usual, unplug, restart, reset, and it just won't work on the main X1 box.

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@Naja_711 wrote:

Peacock won't load at all on my main X1 box, but it opens fine on the 2 extra TV boxes, so I am really baffled. I've done all the usual, unplug, restart, reset, and it just won't work on the main X1 box.

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use the voice remote "about". what is the rest of the line after STB version?

STB Version AX014AN_4.2p12s1_PROD_sey

I tried again today (XG1v4 cable box), and it will not load. Just sits at the logo with the 3 blinking dots. Works fine on computer and phone.

The X1 software was updated to version 118.1.3 on Saturday morning (you can see it in the X1's about screen). The app screen looks a bit different, with bigger icons and a different categorization. Possibly some incompatibility, showing the total lack of QC at Comcast, and the insane stupidity of pushing a software update over a holiday weekend!!

STB Version: AX013AN_4.0p19s1_PROD_sey

Fixed...

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@JRR725 wrote:
This is still a problem for me. Has anyone discovered a solution? The app loads 50% of the time but when it does, it takes anywhere from 5-15 min of buffering before it starts streaming a show.

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if you have more than one set top box do they all act the same way? 

I only have 1 box. 

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@JRR725 wrote:

I only have 1 box. 

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use voice command 'about'. what is the rest of the line to the right of STB version?