Visitor
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4 Messages
Pausing a recorded program only last 10 mins for records shows!? Is there a setting to edit to extend the pause for longer???
I can't find anything in the settings to edit this option. For example, I'll be watching a recorded show (from the DVR/saved section), pause it, but then 10 minutes later it closes my paused recorded show & goes back to live TV (to the last Live Channel I had on), which I didn't want to watch in the 1st place. Is there any way that the pause option for RECORDED shows can be extended from 10 mins to like 30 mins (like most other boxes & apps already do)??? It's really annoying that so many other people ask this Q & complain about this on these forums, but it seems that the Xfinity CSR's responding are clueless about this feature (similar to the Q&A thread I read in the link I copied below, right before writing mine own Q thread here) & the CSR's don't seem to ever care about our concerns to escalate them, or even respond with any valid answers. It's frustrating, & I'd really appreciate some straight answers.
https://forums.xfinity.com/conversations/x1/pausing-a-program-for-longer-than-10-minutes/604cc286c5375f08cdbb5a4e
CCBiancaB
Problem Solver
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574 Messages
4 years ago
Hi, satin2lar! At this time, we don't have a setting to change the amount of time the show is paused before it resumes to live TV. You should be able to press the back arrow to view the most recent program you were watching, select Resume, and you will be able to restart the DVR recording right where you left off. I hope that helps!
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user_250bc5
Visitor
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2 Messages
3 years ago
I agree with everyone here. If Comcast/Xfinity knows people are complaining about it… change the user experience and allow for it! Easy to put in an update and push to the DVRs. SUPER FRUSTRATING!
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Patters0n
Visitor
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1 Message
3 years ago
Another in agreement with everyone else. Just allow us to pause indefinitely like directv! There's a screensaver waiting for a purpose.
(edited)
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user_b98489
Visitor
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1 Message
3 years ago
Please do what everyone is asking for! Pause limit of 10 minutes kicks us out of programs numerous times each week. It's jarring, unpleasant, and inconvenient.
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Kelly_Wonderful
Visitor
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2 Messages
3 years ago
This option would be wonderful. The menu is so clunky and frustrating. I started using the microphone only because of how delayed the menu responses are. I’m losing my mind with two toddlers over here. I can’t even count the amount of times we’ve paused to get one kid to sleep only to have live tv come on and wake them back up. We watch as much of our shows on apps so we’re don’t have to deal with clunky Xfinity equipment.
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Kelly_Wonderful
Visitor
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2 Messages
3 years ago
This option would be wonderful. The menu is so clunky and frustrating. I started using the microphone only because of how delayed the menu responses are. I’m losing my mind with two toddlers over here. I can’t even count the amount of times we’ve paused to get one kid to sleep only to have live tv come on and wake them back up. We watch as much of our shows on apps so we don’t have to deal with clunky Xfinity equipment.
(edited)
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R.Vicini
Contributor
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83 Messages
3 years ago
if it's on the dvr, mine will stay paused indefinitely.
cloud dvr, a different story. it treats it like 'on demand'. it will time out and go to live TV
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