4 Messages
Pause/rewind on "new" X1 box non-functional
Just installed a "new" (obviously refurbished because it still has a bunch of programs we don't watch recorded on it) X1 box. The remote pairing was a disaster that took almost half an hour. But now have noticed pause, rewind, etc. doesn't work on live TV. This is totally unacceptable! I have tried a system refresh and a system restart. NIETHER of these addresses the issue, but having to restart the system every time this happens is going to want a return to my old DVR box, which was six years old and worked flawlessly!
I don't get any kind of error message, unlike other posts I have seen on this topic. All I see is when I press pause it appears to pause but when you push play it immediately jumps to live TV. Pushing rewind does nothing. You push rewind and it shows the blue bar seeming representing buffered content, but then the blue bar disappears and you are still on live TV. If this is the way this "new" device is going to behave (which based on the number of threads about this issue I am not optimistic it isn't) how do I get my old bax back????
XfinityThomasB
Official Employee
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1.3K Messages
1 month ago
Aatencio thank you for reaching out! I would like to review some device diagnostics from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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Aatencio
4 Messages
1 month ago
FYI... Follow-up is I scheduled a technician to come out and switch out the X1 box. He installed one box and it was DOA, second box installed fine. Everything was working when he left so we will see how long it lasts. :)
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