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user_c33f49
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Visitor

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2 Messages

Friday, February 24th, 2023 5:18 AM

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Pause / Rewind

I just switched to Xfinity and sadly discovered that I’m only able to pause or rewind 25 minutes. It’s really annoying, especially since the service I just had allowed for 90 minutes of pause or rewind. I thought Xfinity was a world class company with top notch technology. This is not that.  Annoying!  Can this be fixed?

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Updated 

2 years ago

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XfinityJamesC

Official Employee

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2.1K Messages

2 years ago

Greetings, @user_c33f49! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your TV service. You have definitely come to the right place for assistance.

 

Can you tell me a little more about your setup? Are you using a cable box to pause and rewind live video, or is this through the Xfinity Stream app? 

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user_c33f49

Visitor

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2 Messages

2 years ago

Hello there. I’m using a new cable box. I just had the service installed. 

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XfinityJamesC

Official Employee

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2.1K Messages

Thank you for clarifying. I was able to confirm that the memory card in a standard cable box does have a buffer limit of 25 minutes, so your initial observation was fairly accurate. I know the pause length increases when you are recording a show to the DVR, because the program is stored in a different location, but standard viewing is limited to 25 minutes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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