Contributor
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196 Messages
Pause, rewind, fast forward not working
I just replaced my XiD-P set top box due to a download error message I was getting, and now on the new box I no longer get the error message but it says pause, rewind and fast forward are not supported. Which is odd as it worked immediately after I set it up today but only for a few minutes. I've tried unplugging and no luck. Any suggestions? I had this same issue on a box in a different room and replaced that box today as well and it now works.
XfinityBenny
Official Employee
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642 Messages
8 months ago
@Shermo_6 That is strange after it worked initially. Thanks for letting us know. Try clearing the cache and memory on the box first. That would be good to have it remember what it can do and all the features it should have. Follow the steps on this https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage page to clear the cache successfully. Let us know the results.
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