Try unplugging the box power cord for a minute or so and try again. If that doesn't correct the problem you'll have to swap out the box. You can do that at Service Centers and Xfinity Stores. See https://www.xfinity.com/support/service-center-locations.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityMartyR
Official Employee
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1.5K Messages
1 year ago
@user_ftoqtx Thanks for reaching out! Pausing, rewinding and fast-forwarding live TV is available on all X1 TV Boxes except for RNG150 devices. https://www.xfinity.com/support/articles/x1-guide-pause-rewind-fast-forward-live-tv
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BruceW
Gold Problem Solver
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26K Messages
1 year ago
Try unplugging the box power cord for a minute or so and try again. If that doesn't correct the problem you'll have to swap out the box. You can do that at Service Centers and Xfinity Stores. See https://www.xfinity.com/support/service-center-locations.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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