1 Message
Pause and rewind not working on new cable box
Hi,
i just plugged in our new cable box and when i try to pause or rewind i receive the message “This set top box doesn’t support it”
1 Message
Hi,
i just plugged in our new cable box and when i try to pause or rewind i receive the message “This set top box doesn’t support it”
XfinityMarcos
Official Employee
•
1.7K Messages
7 months ago
Hello @user_yb09dj, thank you for reaching out to our Forum for help regarding those features. That's definitely an odd error message, but I'll do all I can to make sure we get this taken care of. Do you have any other cable boxes that are experiencing the same issue? Also, is this issue happening during live TV, DVR, On Demand, or all content?
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