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user_1902e5
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6 Messages

Thursday, September 21st, 2023 6:49 PM

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Paramount +

I recently purchased Paramount+ (not through Xfinity) and would like to view on HD TV. When I enter “Paramount+” on voice command it says “Can send compatible box at no cost”. Do I need a different box to view Paramount+?

Question

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Updated 

2 years ago

314

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XfinityRichard

Official Employee

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1.8K Messages

2 years ago

Hi there, @user_1902e5 Thank you so much for taking the time to reach out to us here, regarding your Paramount Plus equipment questions. Good choice by adding Paramount Plus, I watch it all the time! I'm very sorry for the inconvenience you are experiencing, I'lll get you taken care of.

 

To access Paramount+ programming, you'll need:

  1. One of the following:
    • A compatible streaming TV Box with Xfinity Flex service (excludes Xi5 TV Boxes) or a compatible X1 TV Box with Xfinity X1 service, including:
      • Xfinity Flex
        • Xi6 streaming TV Box
        • XiOne streaming TV Box
      • Xfinity X1
        • XG2v2 (Non-DVR; Pace Model)
        • XG1v3 (DVR; Arris or Pace Model)
        • XG1v4 (DVR; Arris Model)
        • XiD (Non-DVR; Pace or Cisco Model)
        • Xi5 Wireless TV Box (Non-DVR; Pace Model)
        • Xi6 Wireless TV Box (Non-DVR; Arris or Technicolor Model)
    • TV Boxes that aren’t compatible:
      • RNG150
      • Pace Xi3
      • Samsung XG2v2
      • Arris XG1v1
      • Pace XG1v1
    • Flex exclusions:
      • Pace Xi5 (PX051AEI)

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user_1902e5

6 Messages

Thank you for your response. I swapped boxes at the Xfinity store to one compatible with Paramount+ and it worked.  

2 years ago

0

user_1902e5

6 Messages

One final question… I exchanged my Xfinity router/modem to a newer version (white box). My home internet and wifi are working but I cannot access xfinity.com using my home computer to see my Comcast email.  I can access my Comcast email from my iPhone & iPad. Everything was working prior to swapping the modem/router box. My home computer is a Dell XPS 8920 I5 running Windows 11 purchased in 2021. Do you have thoughts why I can access all internet (ie YouTube etc) but not  xfinity.com on my home computer?

2 years ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

@user_1902e5 There can be different reasons why you are not able to access the Xfinity website on your home computer. Let's start with the basic troubleshooting first. Can you please clear your cache and cookies, and try to access the xfinity.com site again. Have you tried a different browser?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_1902e5

6 Messages

Cleared cache & cookies and still unable to access xfinity.com on Edge, Bing, & Chrome from home computer. 

2 years ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Thank you, @user_1902e5 I appreciate you trying. Are you getting any type of error message when you try to pull up the Xfinity Website?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

Awesome!, @user_1902e5 Now you can start enjoying it! Before I let you go for the day, are there any other service or account concerns I can assist you with today?-Richard

0

0

user_1902e5

6 Messages

2 years ago

Cleared cache & cookies and still unable to access xfinity.com & Comcast email from home computer using Edge, Bing & Google Chrome. 

0

0

user_1902e5

6 Messages

2 years ago

Had Xfinity Tech come to the house to diagnose why unable to log into Xfinity.com on home hard wired computer.  Eventually determined setting on Dell XPS Killer Control Panel designed to proritize Ethernet searches was timing out Xfinity.com searches…. Turned off setting in Killer and it worked. 

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