Paramount+ very sluggish when using the Xfinity box

Thank you for following up.

I do not normally stream on more than one device (my LG OLED TV). I streamed on the Mac mini just to see if I could replicate the problem on another device (I could not). I do have more than six devices connected to my network. However, the other devices are not streaming. And all of the other devices (except for the Mac mini and the X1 box) are wirelessly connected.

Please note that although Paramount+ is the only one of my streaming apps that has the painfully slow (buffering?) problem or simply stops streaming altogether, streaming the other apps is typically very slow when initializing, exiting, or changing content. That is, streaming the actual content in the other apps works well but starting, stopping and navigating around the apps can be frustrating.

This is great context, thank you so much. You mentioned the other apps being slow during certain actions - are these also being accessed via the X1 box, or via the TV app menu?  If accessed via the TV App menu, does this provide a better experience or more of the same?  During these periods of slowdown or partial freezing via the X1 box, are there any error messages or codes that are shown?  

The other apps are being accessed via the X1 box -- so, I click the Xfinity button on the remote and then select the app from the list, which is arranged horizontally across the screen, beginning with Peacock (and ending with Paramount+). The experience is the same (slow during certain actions) for all apps. I don't recall seeing any error messages, but I will check later today to be sure. 

Note that (only) for Apple TV+ I usually pick that app from the LG main menu. That is, I don't even go in to the X1 box. I simply power on the TV, the LG Home Screen appears and instead of picking the Connect to X1 Box option, I pick the Apple TV+ app and begin streaming that. The experience is wonderful -- stunning picture, no lags, no problems.  

Gotcha! Figured we'd ask those more broad questions as well just to see if the issue is present in other mediums on the TV also. If you are seeing any error codes or messages these can help point to any known errors we can help resolve whatever may be going on. 

No error codes or messages. In the case of Paramount+, a seemingly endless wait (with that circle thing, and sometimes just a blank screen). I usually just give up and exit the app.

@user_dr6mw4 Hi there, let's take a closer look at this. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello, @user_fr09n4! We are happy to help with the Paramount+ issues. We want things to work great and are happy to help! Have you tried sending a system refresh signal to the box? You can do that by saying "system refresh" to the voice remote, clicking on the "A" button and then to the right on the menu to the signal, or by typing system refresh into the Xfinity Assistant. How long has the issue been happening? 

Hello @user_x47kbp, thanks for reaching out for help with your Paramount+ App. Can you please go into more detail on the issue you are experiencing? Things like they type of device you are using, if you are having trouble on one device or all devices, and any steps you have already taken to try and resolve the issue. 

Hi there @user_2mp7ib! Thank you so much for reaching out to us on our Community Forums page. I am sorry to hear you are having troubles with the Paramount + App on your X1 box. You are in the right place and we would like to take a look at this issue for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

@TheBleedingEdge  I am glad to hear that this app is working well on your main box, we want to ensure it is working like that across all boxes! How many other boxes are you seeing this app run slow on? What is the TV Box Model of the one(s) you are having issues with?

Same problem here in Staunton Va. very sluggish to load Paramount + content. Commercials are slow too. 

@hoebe Sorry to hear about the trouble with Paramount+. Have you tried any troubleshooting? A good modem restart always ensures your service has the latest updates. You would ensure all coaxial connections are secure and finger tight. Then you would unplug the box from the electrical outlet, and wait 30 seconds before plugging it in again. Once your internet connection is back up and running, you would do the same with each of the cable boxes to make sure they are up-to-date as well. This will clear up most issues. If it doesn't, just let us know.