U

Visitor

 • 

3 Messages

Sat, Jan 29, 2022 8:42 PM

Closed

Paramount + On Xfinity Is Horrible

Only have this issue from our Xfinity cable boxes. Extremely slow to load and navigate, shows constantly buffering. All other streaming apps do not have any issues and Paramount + works fine from our computers. 

XfinityAnna

Official Employee

 • 

702 Messages

8 m ago

Thank you for reaching out to us over Xfinity Forums @user_1c8bc7. Welcome to the community! I can’t imagine the headache you must be feeling from this. I understand the disappointment when an app is not working probably. This is a known issue. Our back teams have been working on a solution ASAP. It seems to be only certain cable box models.

 

Our team would be happy to try some basic troubleshooting and/or get you a new cable box. I would need to gather some personal information from you. We can circle back to around to the public forum after the issue has been resolved.

 
Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

Contributor

 • 

657 Messages

@XfinityAnna​  this has nothing to do with getting a new box. The navigation through many of the apps through the X1 box is slow and clunky. It's frustrating and while having that app on X1 is better than NOT having it. there is still miles of improvement for it to be considered a 5-star experience

Official Employee

 • 

648 Messages

Thank you for clarifying. How long have you had your current device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 m ago

Streaming women’s Concocaf Soccer Championship through Xfinity and it’s froze 3 times. This streaming app is horrible. I rather watch it on Telemundo. Cancelling asap.

Visitor

 • 

2 Messages

2 m ago

Added Paramount + to watch the USA women’s soccer Concocaf Championship.. horrible. I have top speed internet and this live broadcast froze 3 times. The home page of Paramount + scrolling is not friendly.. it freezes and you can’t arrow back if you do it takes you out of the app. 
I will be canceling. 

Official Employee

 • 

191 Messages

Hello @user_16188a We appreciate you taking the time to reach out to us today. I know how frustrating it is when the tv isn't working and we'd be happy to troubleshoot with you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
kjakubowsk

Contributor

 • 

141 Messages

2 m ago

The Paramount+ app is by far the worst streaming app on X1 (Netflix, Hulu, Disney+, HBO Max).  I usually don't have problems watching anything but going through the menus is torture.  If you just go into the app, it takes 3 or 4 minutes just for everything to load.  It's easiest to into shows from the X1 show listing and watch them from there.

forum icon

New to the Community?

Start Here