Visitor
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2 Messages
pakadap
A message to adopt a new cable box appeared, so we did so. The XiD-P unit that came set up very nicely and worked for one evening. Since then it has not functioned properly- audio and video is pixelated, drops, just a complete mess. It works on no other TV. We’ve reset numerous times, checked all cables and all the traditional fixes. Seems like a bad unit. How do we swap for a new one?
CCMorgan
Gold Problem Solver
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3.3K Messages
3 years ago
Hi, user_0014ac. It's a bummer to hear the new box is giving you trouble! Great question about the box swap. It's rare that pixelation and audio/video complications arise from a bad box though and the last thing we want you to do is to swap out the box only to experience the same issue. A problem of this nature is generally going to be signal-related, even though that may sound odd. Our hope is to narrow things down a bit more for you, before resorting to swapping the box out. Did you use the new coaxial cable that came with the new box, even if the old one seemed fine? Is there a cable splitter in the room that you initially had the box plugged into, even if it's not new? Did you move this cable box into another room for troubleshooting, or had you brought other TVs into the room this box was in? Either way, we'll help you out!
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