Visitor
•
1 Message
Pairing remote
I've tried several things: factory reset, fresh batteries, setup help. Says paired but doesn't respond to simple like "netflix". I have a XR11
Visitor
•
1 Message
I've tried several things: factory reset, fresh batteries, setup help. Says paired but doesn't respond to simple like "netflix". I have a XR11
XfinityEricB
Official Employee
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1.7K Messages
10 months ago
Hello @user_d84ec5, and thank you for reaching out about your remote issue. I would be happy to help in any way I can. Is it not working at all, or is it just the voice function having the problem?
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