user_otmejn Thanks for posting on our Forums. Were you able to pair the remote to the TV box, just not able to have the power/volume paired with the TV?
Thanks for reaching out to us in regards to the remote issues you're having pairing it to your TV. I'm confident when you have the account holder called the 800 number they'll be able to get everything taken care of for you
XfinityThomasD
Official Employee
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1.3K Messages
6 months ago
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user_otmejn
4 Messages
6 months ago
Hi the xr15 remote still no power or volume
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XfinityOrlandoM
Official Employee
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2.1K Messages
6 months ago
@user_otmejn
Thanks for reaching out to us in regards to the remote issues you're having pairing it to your TV. I'm confident when you have the account holder called the 800 number they'll be able to get everything taken care of for you
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