Visitor
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1 Message
Pairing new remote
I just got a new box and a new XR 11 remote. I have an old XR 11 remote and I’m trying to get the new one to be exactly like the old one. When trying to pair it up the new one hasWork for the fast forward and the voice control but will not work for the volume in the on off, but the old remote has the volume and on off working. I don’t wanna have to keep using two remotes.By the way I have a Panasonic surroundsound that I’m trying to get to work off the new remote also which the old one will control but the new one will not.
XfinityAmandaB
Official Employee
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2.1K Messages
2 years ago
@user_2f6428 thank you so much for your post on not being able to pair your new remote to your Panasonic surround sound system. It sounds like you might need to enter the manufacturer code to pair the remote to your sound system.
Go to Xfinity settings and set up TV. Skip the audio. Then press and hold the setup button until the LED light turns green. Enter the Soundbar manufacturer’s code
Most likely code for Panasonic: 31308
Others to try: 30309, 32967, 31959, 33323, 31633, 30308, 33409, 32105, 31518, 33767, 31676 You can check those codes here: https://www.xfinity.com/support/remotes After the LED light flashes twice, test the power and volume to ensure a connection.
Let me know if that does not help!
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