1 Message
Pace no software to execute
I have had this error code for about a month. Everytime I contact help desk. They just keep rebooting it with no luck. I have rebooted it 5 times today and all they want to do is reboot again and not fix the problem
how do I fix this
rjc1247
Contributor
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219 Messages
7 months ago
You need to replace the box, BTDT.
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XfinityJamesC
Official Employee
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1.5K Messages
7 months ago
Greetings, @user_ex238k! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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