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Tuesday, November 7th, 2023
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are there any real people, not Xfinity assistants, to help me with this tv problem?
Responses
Official Employee
•
2.5K Messages
2 years ago
Hello @user_wpkzph, and thank you for reaching out with your TV service concern. I would be happy to troubleshoot the problem with you today.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
XfinityEricB
Official Employee
•
2.5K Messages
2 years ago
Hello @user_wpkzph, and thank you for reaching out with your TV service concern. I would be happy to troubleshoot the problem with you today.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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