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IUAlpert
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Regular Visitor

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3 Messages

Monday, March 30th, 2020 10:00 AM

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Pace ABL V1.17 Preparing Box for new software - Blue Screen

Hello,

 

For hours, my cable box is showing a blue screen that says Pace ABL V1.17 Preparing Box for new software. From what I've read on here, it seems like I just need a tech to bring me a new box...

 

Can someone please help?

 

Thanks.

Question

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Updated 

5 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

There’s no coming back from that error. I’m not sure on the status of techs coming out but a box may be able to be sent out. I’ll escalate it up to an Official Employee and find out what can be done

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, IUAlpert. I can help! I would be happy to work with you on getting a replacement box shipped out to you. Please send me a PM with your first and last name so we can get things going. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you.

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Follow the instructions above and send a private message to @ComcastMorgan,

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rbartell

Frequent Visitor

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6 Messages

5 years ago

I'm having same issue.  Can someone help?

8F61F3C1-BB57-4D16-8D67-3A25254CEA8D.jpeg

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Swapping out is it. Follow the same instructions as above or call in

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DavidL91

New Poster

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1 Message

5 years ago

My x1 box is stuck on the blue screen of death! My box is bricked it’s been like that for hours.. Lol what’s the fix?

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rbartell

Frequent Visitor

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6 Messages

5 years ago

From my experience, you’ll have much better luck calling (800-Xfinity) than using chat (horrible - full of misinformation and empty promises) or PM (too slow).

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi Randy. Hope you are well. I just wanted to check in with you. Did you receive the replacement box and/or any information via email on the shipment?

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rbartell

Frequent Visitor

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6 Messages

5 years ago

Hi. Thanks for checking. Yes, They delivered new box yesterday and I was able to set it up and it’s working. Lost some of my older recordings (I think they were on old box and not in cloud), but other than that, all is good.

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tone03tone

New Poster

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1 Message

5 years ago

Same blue screen "preparing your box for new software" message with grey heading Pace ABL V1.17. Please send a new box I guess. Looks like this issue goes back to 2014 forum messages. Am I going to lose everything on my DVR?

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Good to know, rbartell. Thank you for letting me know! Happy to hear things are back up and running.

 

Hi, tone03tone. Here is a link on transfers of recordings in the event the box needs to be swapped: https://comca.st/2Wlfsez. If you scroll to the bottom, you'll see the answer. Since we have a PM going, I will get back to you there. Thanks!

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Arichsons

Regular Visitor

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1 Message

5 years ago

My box has the same message "Pace ABL V1.17 Preparing box for new software".  Called support and tried system refresh, but it didn't work.  Our other X1 TV box is giving us an RDK-03036 error as well.   Is this related to the error with the main box?  If I need to swap the main box, are there stores open to do the exchange, or does it need to ship?  Do both boxes need to be swapped out?

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

The box is toast, restarts and refreshes won’t bring it back. Since this is on the main box, your other boxes won’t work, they feed off the main box. Some stores have started to reopen in the last couple of weeks, check your closest one anytime. Only the main box needs swapped

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Dziewion

New Poster

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1 Message

5 years ago

@ComcastMorgan , I'm having the same issue but unable to send a PM.  Can you please help?  Thanks.  

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