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The_Accountant
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Monday, May 30th, 2022 10:56 PM

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Outside TV Connection Setup

I have a small Xfinity cable for a second TV in a bedroom.  Works great in that bedroom.  I want to setup an outside TV using the same box.  I installed a splitter inside the cable box mounted on the outside of the house where the cable connects to the house. Everything in the house (Internet, Primary TV and secondary TV work fine.  But when I connect the secondary box to the splitter in the outside cable box it does not work; receive message to "tighten cables and restart box".  Doing this does not resolve the issue.  Any suggestions would be appreciated.  

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3 years ago

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CCAaron1

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954 Messages

3 years ago

Hello @The_Accountant. I am sorry you hare having issues with moving a cable box outside. Are you still having issues with this, or where you able to get this resolved?

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The_Accountant

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@XfinityAaron​ Yes; still having issues.  The box works fine inside using the same cables we used outside.  When connected to the splitter in the outside cable box the cable box will not load / connect to any channels.  Any suggestions are appreciated. 

3 years ago

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CCAaron1

Problem Solver

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954 Messages

What we can do is get your account pulled up and see if I can talk to the cable box in the new location. If that does not work, we most likely will need to get a tech out for the new location. 

Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  -Aaron  

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

3 years ago

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The_Accountant

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This is the information from the bottom of the cable box.  NOTE - This box is NOT currently connected since I don't leave it connected outside.  
This is the second time answering this inquiry.  

3 years ago

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CCAaron1

Problem Solver

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954 Messages

Is the box currently connected to the line you are wanting to work? -Aaron 

I no longer work for Comcast.

3 years ago

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The_Accountant

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5 Messages

Received message to restart cable box. Doing it now. 

3 years ago

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