Visitor

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1 Message

Monday, August 31st, 2026 11:34 AM

Outages

we have been getting daily outages, several times a day, for the last week or so. Does it seem to end. Try to get a human to talk to, but could not get through all the automated responses. This is getting ridiculous.

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Official Employee

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4.3K Messages

58 minutes ago

 

user_pq7k70 

Thank you for taking the time to reach out to us here on our Xfinity forums, I understand how frustrating it can be when your services are not working correctly. I would love to take a look at the account and see what's happening and how we can assist, please send us a DM to Xfinity Support with your full name and address to get started..

Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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