1 Message
Outage
I’ve had interruption to my service two days in a row. Am I going to be compensated unable to connect to the Internet to do my work which affects my income, therefore, is going to affect your income.
1 Message
I’ve had interruption to my service two days in a row. Am I going to be compensated unable to connect to the Internet to do my work which affects my income, therefore, is going to affect your income.
XfinityThomasA
Official Employee
•
1.6K Messages
24 days ago
Go to the Status Center
Scroll down to the Tips in case of an interruption section
Click the Check eligibility link
Our team can help too. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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