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3 Messages
Our X1 is screen tearing
We noticed some screen tearing on our television whenever there was quick motion on the TV. This issue only occurs when we are watching cable and not when on streaming services. We switched the inputs and networks several times and even got an entirely new TV but the issue persisted, making us believe it’s an issue with our cable box (which we also traded in once). We simply have no idea how to fix it. Any tips?
Rustyben
Expert
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24.6K Messages
5 years ago
only on local broadcast channel? all cable channels are "P" (progressive) meaning each image shown is an entire image. broadcast local channels are broadcast in 'i"(interlace) where the image is broken into frames with movement between frames and no clear image is available of that movement. you can google 'progressive vs interlace' to see examples. or google 720p vs 1080i
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ChrisW67
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3 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
go to your settings screen on the X1 set top box and go to device settings. is it set to 1080i ? if so change to 1080p
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ChrisW67
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3 Messages
5 years ago
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