ben345's profile

Contributor

 • 

97 Messages

Monday, July 7th, 2025

Our premium channels (HBO SHO) stopped…saying not subscribed on main tv set only. We are subscribed.

Hi folks we have 2 TV sets, main, and bedroom upstairs.

The main set, all premium channels stopped working today.  Local channels work.  Bill is up to date, I refreshed main box,  this did not work.  Channels say not subscribed. We are.

The bedroom set ALL channels work.  It’s only the down stairs main box.

Can anyone help?  We don’t have smart phones, we are old people.

Thanks

Oldest First
Selected Oldest First

Official Employee

 • 

2.1K Messages

21 days ago

Good evening @ben345, and thank you for reaching out on our Forums with your TV service issues, we appreciate it. I'm sorry to hear that your premium channels stopped working and see that you stated the channels are saying you are not subscribed. I appreciate you letting us know that you have already tried refreshing the box and confirming your bill is up-to-date. May I ask if you have made any recent plan changes? 

 

Contributor

 • 

97 Messages

21 days ago

No we did not. No changes.

The issue resolved itself after about 6 hours.  I don’t know why that would have happened.

First time ever.  We’ve been customers for decades.

We are old people.  We never use anything, DVR etc.   We just watch the tv

I hope our boxes are ok..  

Official Employee

 • 

2.1K Messages

Thank you for reaching back out and letting us know the issue resolved itself @ben345. That is definitely strange and we appreciate you being longstanding loyal XFINITY customers. We definitely want ot make sure your boxes are ok. Do you want us to check back in with you here in a few days to make sure this issue hasn't popped back up again?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here