Visitor
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1 Message
Our Bedroom TV drops signal frequently
Hello , Our bedroom TV drops the signal frequently. I have unplugged the box and reset it several times. That has done nothing. I have purchased a commscope CSAPDU5VP amplifier. I would like to replace the current spliter with this device. Here is a picture of the currect splitter set up for my house, and the new commscope. The current spliter set up has what appears to be a amplifier with the orange lable going to our bedroom. I also have the xfinity internet. How to I set up the commscope to improve my signal. Thanks for the help.
sailorbear510
Contributor
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39 Messages
26 days ago
If your internet is not having any issues why not just drop the COAX throughout the whole house and have boxes that interface with the X1 Gateway? I have 2 of them and they work flawlessly with my service where as to our service before we closed my husbands account was working intermittently with the X1 coaxial box we had.
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XfinitySeth
Official Employee
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537 Messages
25 days ago
Hey there user_2xib6d 👋 Thanks for taking the time to let us know what's been going on with your TV signal recently! Nothing is more annoying than having something interrupt whatever I'm watching that's out of my control, so I definitely get how you're feeling and want to help however I can. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I can get started on looking into this further 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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