Talon59's profile

Visitor

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1 Message

Wed, Jul 21, 2021 12:42 PM

Order status for 4K DVR

I went to my local Xfinity store to see about getting a 4K DVR. After a 30 minute wait I was told that the location (Tallahassee, Florida) did not have any 4K DVRs and I was told to call customer service to have one shipped to me. I was on the phone with customer service for 54 minutes before they gave me an order number and was told a 4K DVR would be shipped to my home address. Since then I have not received any confirmation email, and I cannot see how to check on my order status online. I just want to know when I will receive my 4K DVR. How can I check on my order status?

Responses

Official Employee

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186 Messages

2 m ago

Hey there @Talon59, thank you for taking the time to post on our Xfinity Forums. I am sorry to hear of the trouble you had getting an order for new 4K cable box. I did receive your private chat and would be honored to work with you and get to the bottom of that order. To keep your personal information safe, I will be responding back to your private message shortly! Thank you for your patience and I look forward to working with you!

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