Order shows no shipping method

Hey there @LRRYSM, I understand your concern about making sure those TV boxes arrive quickly, especially when the confirmation email doesn't show the shipping method you selected. Let's make sure your order is on the right track.

Send our team a direct message with your full name, and service address associated with your account to continue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.