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user_j2b4kl
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Saturday, April 11th, 2026 1:49 PM

Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel.  Rebooting the box not fix it.  Random. Only tennis channel while other channels work, and tennis channel works on other TVs.  Do I need a new box?

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13 minutes ago

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EG

Expert

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120.2K Messages

4 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance. 

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XfinityTommy

Official Employee

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3.1K Messages

4 months ago

Good morning user_j2b4kl, have you attempted to run a system refresh in the Xfinity App? 

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user_uqfv0o

Visitor

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2 Messages

9 days ago

Same here on my tv. No sound on tennis channel only

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user_8w4n15

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1 Message

same here! frustrated

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9 days ago

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XfinityAmandaB

Official Employee

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3.4K Messages

 

user_uqfv0o Thank you for letting us know you are also running into issues with your sound on the Tennis channel. Are you still running into the issue? If so, what troubleshooting have you already done so we can better assist?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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user_mycq37

Visitor

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1 Message

6 days ago

Same issue for me….only Tennis Channel loses sound. Frustrating!

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XfinitySeth

Official Employee

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1.5K Messages

We're here for you! Has anything changed since leaving your comment?

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4 days ago

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user_sgjx8m

Visitor

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7 Messages

Still the same. No volume

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3 days ago

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user_drl8pp

Visitor

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1 Message

No audio on tennis channel. Second tv has audio. Tried changing audio to stereo. Did not work. 

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2 hours ago

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user_sgjx8m

Visitor

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7 Messages

Happening now no volume on 4 TV’s. Comcast needs to fix with Tennis Channel ASAP! Pay too much for cable not to have volume.

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2 hours ago

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user_sgjx8m

Visitor

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7 Messages

@XfinitySeth​ Nothing has changed and Tennis Channel has been like this for over 2 years (at least). Please escalate this matter to get this resolved ASAP please!!!!!

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2 hours ago

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user_6bu838

Visitor

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1 Message

2 hours ago

There has been no sound all most of the day!!

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user_sgjx8m

Visitor

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7 Messages

1 hour ago

I’m in the Atlanta, GA area so curious if it’s happening just in GA or any other states.

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user_5smiwo

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1 Message

49 minutes ago

Xfinity in Chicago.  No sound for Tennis Channel only on all TVs in our house.  I can stream Tennis Channel on my computer and get audio but not on the Xfinity boxes.  It’s been like this for about 2 hrs so far today.  Nothing works to fix.  I’ve reset the SAP and rebooted the boxes.

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user_sgjx8m

Visitor

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7 Messages

Chicago - my home town! After a 30 minute chat with Xfinity and going thru all sorts of options, I finally have Tennis channel volume,  They reset our main XfinityTV box on their end and have volume now!  Hopefully this will last a while and maybe call them to reset your main TV box too. 

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29 minutes ago

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user_7lsje5

Visitor

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1 Message

I'm having the same problem in San Francisco Bay Area. No sound for the last 6 hours. 

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28 minutes ago

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user_sgjx8m

Visitor

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7 Messages

Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!

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14 minutes ago

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user_myg3nd

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1 Message

15 minutes ago

No sound on Tennis Channel - Xfinity - please fix ASAP!

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user_sgjx8m

Visitor

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7 Messages

@user_myg3nd​ Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!

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13 minutes ago

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