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user_j2b4kl
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Saturday, April 11th, 2026 1:49 PM

Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel.  Rebooting the box not fix it.  Random. Only tennis channel while other channels work, and tennis channel works on other TVs.  Do I need a new box?

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8 hours ago

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Expert

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120.2K Messages

4 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance. 

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XfinityTommy

Official Employee

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3.1K Messages

4 months ago

Good morning user_j2b4kl, have you attempted to run a system refresh in the Xfinity App? 

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user_uqfv0o

Visitor

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2 Messages

10 days ago

Same here on my tv. No sound on tennis channel only

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user_8w4n15

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1 Message

same here! frustrated

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9 days ago

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XfinityAmandaB

Official Employee

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3.4K Messages

 

user_uqfv0o Thank you for letting us know you are also running into issues with your sound on the Tennis channel. Are you still running into the issue? If so, what troubleshooting have you already done so we can better assist?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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user_sgjx8m

Visitor

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13 Messages

@XfinityAmandaB​ Please escalate this matter to get this resolved ASAP please!

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10 hours ago

user_mycq37

Visitor

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1 Message

6 days ago

Same issue for me….only Tennis Channel loses sound. Frustrating!

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user_6bu838

Visitor

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1 Message

14 hours ago

There has been no sound all most of the day!!

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user_sgjx8m

Visitor

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13 Messages

@user_6bu838​ Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!

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12 hours ago

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user_sgjx8m

Visitor

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13 Messages

14 hours ago

I’m in the Atlanta, GA area so curious if it’s happening just in GA or any other states.

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user_5smiwo

Visitor

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3 Messages

13 hours ago

Xfinity in Chicago.  No sound for Tennis Channel only on all TVs in our house.  I can stream Tennis Channel on my computer and get audio but not on the Xfinity boxes.  It’s been like this for about 2 hrs so far today.  Nothing works to fix.  I’ve reset the SAP and rebooted the boxes.

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user_sgjx8m

Visitor

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13 Messages

Chicago - my home town! After a 30 minute chat with Xfinity and going thru all sorts of options, I finally have Tennis channel volume,  They reset our main XfinityTV box on their end and have volume now!  Hopefully this will last a while and maybe call them to reset your main TV box too. 

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13 hours ago

user_7lsje5

Visitor

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2 Messages

I'm having the same problem in San Francisco Bay Area. No sound for the last 6 hours. 

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13 hours ago

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user_sgjx8m

Visitor

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13 Messages

Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!

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13 hours ago

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user_5smiwo

Visitor

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3 Messages

Update:  I performed a reset/reboot of our main Xfinity TV box via the Xfinity app on my iPhone.  Tennis Channel sound is working on all of our TVs now.

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11 hours ago

user_myg3nd

Visitor

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1 Message

13 hours ago

No sound on Tennis Channel - Xfinity - please fix ASAP!

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user_sgjx8m

Visitor

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13 Messages

@user_myg3nd​ Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!

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13 hours ago

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user_99e840

Visitor

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1 Message

12 hours ago

I am located in the Bay Area.  I lost audio from Tennis Channel only for the last 4 hours.  Please help.

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user_sgjx8m

Visitor

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13 Messages

@user_99e840​ Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!

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12 hours ago

0

user_7lsje5

Visitor

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2 Messages

11 hours ago

I got the sound back by rebooting my main TV box. 

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user_sgjx8m

Visitor

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13 Messages

@user_7lsje5​ I tried that and it didn’t work but when Xfinity restarted my box on their end it did work. 

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11 hours ago

0

user_5smiwo

Visitor

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3 Messages

11 hours ago

Update:  I performed a reset/reboot of our main Xfinity TV box via the Xfinity app on my iPhone.  Tennis Channel sound is working on all of our TVs now.

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user_m0kol9

Visitor

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1 Message

Same problem.  Same solution.  Had to figure out which box was my main box.  I had rebooted other boxes and my gateway without success.  Maryland suburbs of Washington DC. Have sound now on Tennis Channel after about 6 hours of it being out.

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8 hours ago

user_sgjx8m

Visitor

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13 Messages

11 hours ago

After Xfinity did a reboot on their end, I had sound on all TV’s on the Tennis Channel. However, it only lasted about 2.5 hours and now back to no sound. Xfinity needs to get this issued resolved…very frustrating!

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user_sgjx8m

Visitor

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13 Messages

10 hours ago

The other work around is to tune to the Tennis channel station that’s not HD. The picture is not as good but there’s volume at least!

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