Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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EG

Expert

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120.1K Messages

4 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.

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XfinityTommy

Official Employee

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3K Messages

4 months ago

Good morning user_j2b4kl, have you attempted to run a system refresh in the Xfinity App?

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user_uqfv0o

Visitor

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2 Messages

3 days ago

Same here on my tv. No sound on tennis channel only

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U

user_8w4n15

Visitor

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1 Message

same here! frustrated

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3 days ago

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user_uqfv0o Thank you for letting us know you are also running into issues with your sound on the Tennis channel. Are you still running into the issue? If so, what troubleshooting have you already done so we can better assist?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_mycq37

Visitor

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1 Message

9 hours ago

Same issue for me….only Tennis Channel loses sound. Frustrating!

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X1

user_j2b4kl

Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

EG

XfinityTommy

user_uqfv0o

user_8w4n15

XfinityAmandaB

user_mycq37

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