New Poster
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2 Messages
One channel (MSNBC) has a black screen and no audio
We have one channel (MSNBC) which is black with no audio. This has happened a few times in past couple of weeks, but it was brief. It always can back within a few minutes. Not today -- it has been this way for last 6 hours. Same problem on all 3 of our 3 TVs. However, I am able to stream on our iMac.
Cables have been checked and all are tight. I have reset our Xfinity Gateway and TV Box multiple times.
Our neighbor is not experencing this problem.
It is difficult to imagine how only one channel can be affected and not hundreds of others.
Does anyone have any suggestions?
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
you may need to call for a tech visit since it affects more than one TV.
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