Visitor
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7 Messages
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.
Any thoughts?
Visitor
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7 Messages
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.
Any thoughts?
hruben3
Visitor
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1 Message
2 days ago
Please fix this!,
started Aug 18, still messed up today (8/19).
The all channels guide shows a star on the previously selected favorites, but there’s no FAVORITES guide.
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user_47afea
Visitor
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7 Messages
2 days ago
It's not totally fixed yet. Duh. I added my favorites back in. Realized I wanted to ditch one. It's still in the list even though it's not starred.
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sandman601
Visitor
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1 Message
2 days ago
Well, it appears that Comcast/Xfinity erased the "Favorites" guide contents in an update overnight for everyone across the country including me. Just spent the last 45 minutes reloading all the favorites one by one. :(((( Just wait until subscribers return from work today to find their favorites guide no longer works and they have to reload from scratch!!. THANKS A LOT COMCAST!!!!!!!!!
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user_qyhp2t
Visitor
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1 Message
2 days ago
The support reps are pretending that they don't know anything about this issue!!! Why am I not surprised? He finally admitted that the tech department is aware and they are working on it. It had something to do with an update that Xfinity pushed out. Thousands of customers were affected.
(edited)
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user_7d5tib
Visitor
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1 Message
2 days ago
Same problem here in Sarasota, FL. Took the advice of the guys who said to just redo it. It took a few minutes but is back to normal. The customers obviously know more about it than the technicians. Sad.
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user_b0cibp
Visitor
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2 Messages
2 days ago
Same problem in Texas. The Quick Tip screen is displayed whenever we press Guide on the remote.
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user_0c480c
Visitor
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5 Messages
2 days ago
Just fixed it in the Denver area. Seems to work normally. Too little too late. I am switching internet to Allo bundled with Directv streaming service. Saves me $100 a month and I get more and better tv channels. Good riddance Xfinity!
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