Visitor
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7 Messages
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.
Any thoughts?
Visitor
•
7 Messages
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.
Any thoughts?
user_fth6ku
Visitor
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1 Message
2 hours ago
Same problem here in Bothell WA. I’ll just use ALL until they fix it
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user_fppy5e
Visitor
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3 Messages
1 hour ago
Seems to be a limit on total number of Favorite channels. I have over 120, and spent time removing and re-adding them all. But…now when guide view is set to “favorites”, I counted 97 total. None of my highest channel number favorites appears. What a pain in the a** Xfinity is!
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user_oqizuc
3 Messages
1 hour ago
I cannot access the Favorites view in the on-screen guide because it is blocked by a Quick Tip screen telling me how to add a favorite channel. I can navigate to all the other options (All Channels, Free to Me, etc.) but not to Favorites. Must be some kind of a system glitch. Have tried everything with no good result.
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user_6736yz
Visitor
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2 Messages
1 hour ago
on hold for 20 minutes. still waiting for help.
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user_6jbdsc
Visitor
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1 Message
56 minutes ago
I’m having the same issue. The reason why the overlay is stuck on favorites quick tip is because the favorites are gone. They still show up marked by a star on the “free to me” view of the guide. But the favorites are empty. I had to scroll through the “free to me” and find my favorites. I then had to remove the favorite and add them again.
4