Hi Dd987, I can imagine how important this is heading into the weekend. I love to chill and catch up on my recordings on my time off, and the volume would be pretty annoying to deal with lol. Let's work together on this and get you fully functional. Have you already followed the steps to pair your remote using this hyperlinked 'Walkthrough'?
Dd987, thank you for confirming that a new remote was sent out. That could very well be the fix we need. I'd like to review the order for the remote, and check for any tracking details. Plus, maybe we can try a few more troubleshooting steps together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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107.8K Messages
3 days ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the TV help section for assistance.
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XfinityMarcos
Official Employee
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2K Messages
1 day ago
Hi Dd987, I can imagine how important this is heading into the weekend. I love to chill and catch up on my recordings on my time off, and the volume would be pretty annoying to deal with lol. Let's work together on this and get you fully functional. Have you already followed the steps to pair your remote using this hyperlinked 'Walkthrough'?
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Dd987
Visitor
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3 Messages
11 hours ago
I chatted with Xfinity support for over an hour. Their final solution was to send me a new remote 🐷
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