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user_f88949
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Sunday, June 9th, 2024 8:33 PM

Old recordings won't delete

Why can't I delete some older tv recordings on tv recordings and recordings still waiting for you

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2 hours ago

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XfinityDemitrius

Official Employee

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1.3K Messages

6 months ago

Hey @user_f88949,

 

Thank you for visiting our official Xfinity Forums Community support page. I appreciate you sharing your experiences with us regarding the DVR service and some content not being deleted.

 

What exact error message are you encountering when trying to delete recordings? Are you trying to delete a single recording, multiple recordings, or all recordings at once? Are you also using the Xfinity Stream App to delete or using the physical DVR/Remote? 

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user_f88949

Visitor

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3 Messages

I am trying to delete them one by one.  Each one says that it is deleted but they are still on the TV.  A few of them says that they are deleted from 2023 but they are not either.  Don't know what is going on but I want them off, please

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6 months ago

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XfinityDemitrius

Official Employee

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1.3K Messages

When you attempt to play the old and deleted content, is it still able to play or does an error populate? @user_f88949

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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user_f88949

Visitor

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3 Messages

It still plays even though I am trying to delete them

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5 months ago

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tbill1

Contributor

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653 Messages

Device settings-sync DVR- Have you tried that?

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5 months ago

XfinityBillie

Official Employee

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2.8K Messages

@user_f88949 Thank you for clarifying that for us. Can you also confirm if you are trying to delete from the cable box itself or via the Stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_21ced7

Visitor

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4 Messages

2 days ago

I have the exact issue and it's so frustrating that no one knows how to resolve this. It won't delete on app or DVR. You get the same dumb response - restart or system refresh - and that never fixes any of the issues. They need to own up that they don’t know what the heck they're doing. It's beyond aggravating when we pay so much for the sevice and they could never fix any issues. Plus you could never get a hold of a live person.

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XfinityPeterH

Official Employee

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1.5K Messages

 

user_21ced7 Thank you for your comment and feedback about your DVR service. Not being able to delete an old show would be frustrating. I know how upset I would get over it too. Our team is here and happy to help you. In the future if you need support please follow our community guidelines by creating your own public post first. That way help can be provided while you are following the guidelines of our community. That said let's take a deeper look at this issue. I know you stated you have tried on both your App and the DVR along with restarting your equipment. Have you also tried to sync your Xfinity DVR? 

Press the Xfinity button on the remote 
Use the right arrow to navigate to the gear icon 
Press OK to open the Settings menu 
Press OK on Preferences 
Press OK on General 
Use the down arrow to navigate to Device settings 
Select Sync your DVR at the bottom of the menu 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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