AAXXAA's profile

Most Valued Poster

 • 

737 Messages

Tue, May 18, 2021 12:05 AM

Ok so what do i do to stop the audio sync issue? Its been over a year now

Xg2 box. Lip syncing off. 
Swapped for new Xg2, issue still remains.

temporary fix is to switch hdmi audio output from auto detect to stereo.

Only an issue on the xg2

Responses

Official Employee

 • 

202 Messages

1 m ago

Hello, @, thank you for reaching out in our forum for help with your audio syncing issues. I can definitely imagine how annoying that would get, but I will certainly help out with this. I'm glad to hear you have a temporary fix, but we can work for something more permanent. I want to make sure we're on the same page, do you by chance have any 3rd party equipment hooked up in between the cable box and your TV? 

AAXXAA

Most Valued Poster

 • 

737 Messages

No just cable box to tv. No external speakers.

Official Employee

 • 

326 Messages

Is it possible for you to connect another TV to the cable box? If you replaced the HDMI cable and this is happening with another TV, we may need a tech to come out and take a closer look. 

New to the Community?

Start Here