Ok so what do i do to stop the audio sync issue? Its been over a year now

Xg2 box. Lip syncing off.
Swapped for new Xg2, issue still remains.

temporary fix is to switch hdmi audio output from auto detect to stereo.

Only an issue on the xg2

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Responses

XfinityMarcos

Official Employee

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2.4K Messages

4 years ago

Hello, @AAXXAA, thank you for reaching out in our forum for help with your audio syncing issues. I can definitely imagine how annoying that would get, but I will certainly help out with this. I'm glad to hear you have a temporary fix, but we can work for something more permanent. I want to make sure we're on the same page, do you by chance have any 3rd party equipment hooked up in between the cable box and your TV?

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AAXXAA

Contributor

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775 Messages

No just cable box to tv. No external speakers.

4 years ago

0

XfinityJosephA

Official Employee

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1.8K Messages

Is it possible for you to connect another TV to the cable box? If you replaced the HDMI cable and this is happening with another TV, we may need a tech to come out and take a closer look.

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4 years ago

0

X1

AAXXAA

Ok so what do i do to stop the audio sync issue? Its been over a year now

XfinityMarcos

AAXXAA

XfinityJosephA

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