U

Visitor

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5 Messages

Thursday, August 15th, 2024 6:31 PM

Odd remote setup forced upon me this a.m. Thursday, 8/15

I experienced an odd, forced remote control setup this a.m.  My Xfinity 4k box is set to sleep when not in use.  I use a custom remote which send IR signal through a controller and IR blasters and has always worked fine.  But after waking from sleep, the entire screen was in black and white words, starting with " Are you have problems with your remote?"  It took about 5 minutes of making choices and waiting, etc.  Eventually it said " we have saved your Xfinity box as "Living Room 2"  It began working normally after going through the whole exercise.  Any clue as to what was going on?  Never seen anything like this before.

Official Employee

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1.3K Messages

2 months ago

 

user_fd8d8a Thank you so much for bringing this to our attention. Are you still experiencing issues with the remote? It may be that the remote had unpaired. Sometimes a quick manual restart of your box can fix this as well. 
 
https://forums.xfinity.com/conversations/tv/answered-how-to-program-your-xfinity-x1-remote-for-tv-and-audio-control/602da4a8c5375f08cd850b58

 

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